Refund & Cancellation Policy

1. Cancellation Terms & Finality

Once a value is debited from your payment instrument/bank account and you have received the corresponding value in your ID/wallet, no cancellation or refund is permitted for such transaction.

2. Failed & Pending Transactions

However, if in a transaction performed by You on the Payspot Platform, money has been charged to Your card or bank account and a value is not delivered within 24 hours of the completion of the transaction, then You shall inform us by sending an email to our customer services email address mentioned on the ‘Contact Us’ page on the Payspot Platform.

3. Investigation & Reversal Timeline

Please include in the email the following details – transaction value, transaction date, and order number. Payspot will investigate the incident and, if it is found that money was indeed charged to Your card or bank account without delivery of the value, then You will be refunded the money within 2 to 7 working days from the date of receipt of Your email. All refunds will be credited to the original source instrument that was charged.

4. Support & Grievance Assistance

For any queries, transaction disputes, or refund requests, please contact our support team:

• Email: Support@payspot.co.in
• Grievance Officer: Diksha Sharma
• Helpline: +91 9041412955